The name Uber in Ghana has gradually become synonymous to a host of negative imaginations: inconveniences, frustrations and petty fights due to the constant rejection passengers receive from drivers whenever they request a cashless trip.
The issue which has been swelling on social media since the beginning of the year has propelled many Ghanaians to question Uber’s take on the situation.
Some posts sighted by Ghanaweb on various social media platforms read:
“What at all is wrong with Uber drivers…they keep rejecting my cashless request…this is pure illiteracy and Uber Ghana too is not doing anything about it…..If you think this is a challenge for You and your drivers pls take off the cashless service from your platform or return to wherever you came from….. period…I rest my case,” De Survival fumed on Facebook.
Another, with the User name, @Mzlnterkudzi also tweeted that “you guys really need to do something about your drivers not accepting card trips. It’s been over 30mins and I’m still waiting for a driver because… card trip.”
@ara_omb wrote, “when I use a card to pay for my trip you charge me twice the estimated amount.If I cancel the trip the money is still deducted from my account. The temporary hold of said amount you CLAIM would return back to my account and disappear from my bank statement doesn’t.”
@Proud Ghanaian also indicated that “a few mins after our trip our driver decided he would no longer make the trip because we were paying with a card, the entire time shouting expletives at us. If card payment is not an option you should let us know!”.
@Uber_Ghana when I use a card to pay for my trip you charge me twice the estimated amount.If I cancel the trip the money is still deducted from my account. The temporary hold of said amount you CLAIM would return back to my account and disappear from my bank statement doesn’t.
@Amegaxi also furthered that “every week my girlfriend (sic) gets stressed and harassed by Uber Drivers over card trips. One time I was with her and in the middle of the trip, the driver decided he wanted cash. We told him we couldn’t do cash so he ended the trip halfway into the journey.” He bemoaned.
@RagamuffinNana wrote; “Hw333 more than a few drivers with
@uber_ghana violated me big time. One of them asked me to get out of the car when he realised it was a card payment saying he wouldn’t have accepted the trip if he knew. I had to walk up to the taxi rank up by Haatso.”
Reacting to the complaints, Secretary of Uber Ghana, Mr. Gabriel Boateng appealed to Uber customers to remain calm.
He encouraged customers to take a screenshot of the rejection message, attach the driver’s details (name and car number) and forward it to help.uber.com
Boss, it is much more complex than that I think! The Driver partners of Uber mostly complain about reconciliation gaps with card trips. I feel @Uber_Ghana isn’t being proactive to tackle this issue head on by at least ensuring recons of card trips is faster and transparent! Ask!
There is a reason why proceeds from card trips come once a week. The system can’t be making direct deposits after every trip or day of trips. Will require more work and more time spent on paying people. Not ideal
Only in Ghana will an Uber Driver tell you they can’t take you to your destination because they have no more fuel like sir that’s not my problem
@Uber_Ghana kindly review my fee this driver refused my trip because it was a card and he refused to cancel the trip. This has become a trend. If your drivers cannot take card payments and also cannot provide air conditioning on select what is the point. #uberlondon is closed.
Nope. Almost every week my gf gets stressed and harassed by Uber Drivers over card trips. One time I was with her and in the middle of the trip the driver decided he wanted cash. We told him we couldn’t do cash so he ended the trip halfway into the journey